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Returns Policy:
Returns will be accepted within 30 days and with an RAN (Return Authorization Number) only. If a product is
defective we will ship another at our expense. Defects must be reported within 5 days of delivery. If a product is
damaged in transit, we will help claim insurance from the shipping company, but this must be done within 5 days. If
you allow this time to elapse no claims can be made and a return cannot be accepted. International returns including,
Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam and Canada are not accepted.
Made-To-Order and Custom orders cannot be returned. Minimum Order items are not returnable.
It is your responsibility to make sure that the goods you intend to order will be suitable for the purpose you have in
mind.
Returns for other reasons must be made within 30 days of receiving your order (10 days for all electrical
products including coffee machines, coffee grinders, toasters, etc.), freight prepaid, and with an appropriate
RAN. Please do NOT return any products to us without a Return Authorization number (RA#), as different products
must be returned to different locations. Products returned to us without a Return Authorization number (RA#) will be
refused and no credit will be issued. The goods must be in the original packaging and be in re-saleable condition. You
will be refunded or credited minus the shipping charges and re-stocking fees of 15%. All oversized
items such as screens and furniture will be charged 25% restocking fee . Shipping charges we incurred to
ship "Free S/H" items will also be charged back to you. Items that have been used will not be issued a RA#.
Special, Custom & Made-To-Order goods may not be cancelled after three (3) days. Ship time indicated for any
product item is based on information supplied by the manufacturer / vendor and often represents "typical" turnaround
time. However, products, if available, may ship immediately or before the "typical time" indicated. Goods already
shipped may not be cancelled.
Due to the variances in computer monitors and the various settings to brightness and contrast that users may adjust
their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your
monitor is exactly as it appears in the physical world.
Contact us at: support@LivingComforts.com to obtain a return authorization number and return instructions. Our
customer service hours are 9 a.m. to 5 p.m. E.S.T. Monday through Friday.
If there is an error in your order, please contact us within 3 business days. We apologize for any inconvenience and
we will do our best to correct the error.
What If I Refuse Delivery?
If you refuse your order for any reason, other than damage in shipment or you possess a cancellation number issued
to you, you will be charged shipping, gift wrapping (if used) and a 15% restocking fee. Refusing your shipment is not
the proper way to cancel an order and you will incur expenses needlessly. If you want to cancel, you must follow
our cancellation policies.
What Do I Do If I Received My Order Incomplete or Damaged?
Items damaged in transit should be reported immediately to UPS 1-800-PICK-UPS, or the carrier that delivered the item
promptly for refund or replacement.
What If I Receive a Defective Item?
If the item you have received is missing a part, we recommend that you contact the manufacturer to see if they can
have this part shipped directly to you. You can usually find contact information listed in the product manual that came
with the item.
Defective merchandise is under warranty by the manufacturer, and we encourage you to contact the manufacturer
at the number included with the product for replacement. Otherwise, call us. We'll ask you to indicate the number of
items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
Defective air conditioners must be reported to our customer service department within five business days of receipt.
How Do I Exchange an Item?
Our return center cannot process exchanges. If you have found another item that you would prefer over one you
have already received, we ask that you place a separate order for the new item and that you return the unwanted
item per our policies. Once the return item has been received at our warehouse, a credit will be issued to your
account (minus shipping and re-stocking fee of 15%). Please see instructions above for how to return a package
above.
Returns will be accepted within 30 days and with an RAN (Return Authorization Number) only. If a product is
defective we will ship another at our expense. Defects must be reported within 5 days of delivery. If a product is
damaged in transit, we will help claim insurance from the shipping company, but this must be done within 5 days. If
you allow this time to elapse no claims can be made and a return cannot be accepted. International returns including,
Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam and Canada are not accepted.
Made-To-Order and Custom orders cannot be returned. Minimum Order items are not returnable.
It is your responsibility to make sure that the goods you intend to order will be suitable for the purpose you have in
mind.
Returns for other reasons must be made within 30 days of receiving your order (10 days for all electrical
products including coffee machines, coffee grinders, toasters, etc.), freight prepaid, and with an appropriate
RAN. Please do NOT return any products to us without a Return Authorization number (RA#), as different products
must be returned to different locations. Products returned to us without a Return Authorization number (RA#) will be
refused and no credit will be issued. The goods must be in the original packaging and be in re-saleable condition. You
will be refunded or credited minus the shipping charges and re-stocking fees of 15%. All oversized
items such as screens and furniture will be charged 25% restocking fee . Shipping charges we incurred to
ship "Free S/H" items will also be charged back to you. Items that have been used will not be issued a RA#.
Special, Custom & Made-To-Order goods may not be cancelled after three (3) days. Ship time indicated for any
product item is based on information supplied by the manufacturer / vendor and often represents "typical" turnaround
time. However, products, if available, may ship immediately or before the "typical time" indicated. Goods already
shipped may not be cancelled.
Due to the variances in computer monitors and the various settings to brightness and contrast that users may adjust
their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your
monitor is exactly as it appears in the physical world.
Contact us at: support@LivingComforts.com to obtain a return authorization number and return instructions. Our
customer service hours are 9 a.m. to 5 p.m. E.S.T. Monday through Friday.
If there is an error in your order, please contact us within 3 business days. We apologize for any inconvenience and
we will do our best to correct the error.
What If I Refuse Delivery?
If you refuse your order for any reason, other than damage in shipment or you possess a cancellation number issued
to you, you will be charged shipping, gift wrapping (if used) and a 15% restocking fee. Refusing your shipment is not
the proper way to cancel an order and you will incur expenses needlessly. If you want to cancel, you must follow
our cancellation policies.
What Do I Do If I Received My Order Incomplete or Damaged?
Items damaged in transit should be reported immediately to UPS 1-800-PICK-UPS, or the carrier that delivered the item
promptly for refund or replacement.
What If I Receive a Defective Item?
If the item you have received is missing a part, we recommend that you contact the manufacturer to see if they can
have this part shipped directly to you. You can usually find contact information listed in the product manual that came
with the item.
Defective merchandise is under warranty by the manufacturer, and we encourage you to contact the manufacturer
at the number included with the product for replacement. Otherwise, call us. We'll ask you to indicate the number of
items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
Defective air conditioners must be reported to our customer service department within five business days of receipt.
How Do I Exchange an Item?
Our return center cannot process exchanges. If you have found another item that you would prefer over one you
have already received, we ask that you place a separate order for the new item and that you return the unwanted
item per our policies. Once the return item has been received at our warehouse, a credit will be issued to your
account (minus shipping and re-stocking fee of 15%). Please see instructions above for how to return a package
above.
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